What you pay
Every Selectido booking has three components, all visible on the booking screen before you confirm:
- Booking fee — a flat hourly rate for the live video session with your specialist. This covers the specialist's time, the company card used at the register, and the hub handling.
- Your items — the actual store receipt, charged at the price the register shows. We do not mark up retail prices. If a sale or coupon applies, you get the sale price.
- Shipping — shown as a quote at booking based on your destination country and estimated package weight. Final shipping is calculated when items are weighed at the hub.
Booking fee at a glance
The booking fee is hourly and shown in your local currency on the booking screen. There is no surge pricing and no peak-hour multiplier — the rate is the same whether you book on a Tuesday morning or Saturday night.
Tipping
After your session, the app prompts you to rate the call (1–5 stars) and add an optional tip — $0, $5, $10, $15, $20, or a custom amount. Tips go 100% to the specialist. Selectido does not take a cut.
Tipping is entirely optional and a session is never delayed or affected by it. Most customers tip when their specialist went the extra mile — drove to a second store, stayed late, or hunted down a hard-to-find item.
Shipping costs
Shipping is calculated based on package weight, destination country, and carrier. You can choose USPS (cheapest, slower), UPS or FedEx (mid-range, faster), or DHL (premium, fastest, most international coverage).
- USPS First-Class International — small light packages, lowest cost
- USPS Priority Mail International — most popular, 6–10 business days
- UPS Worldwide Saver / FedEx International Priority — 3–5 business days
- DHL Express Worldwide — 2–4 business days, premium handling
Match guarantee — what happens if we cannot match you
If we cannot match your booking with a specialist within 30 minutes (for sessions less than 4 hours from now) or by 30 minutes before your scheduled start (for advance bookings), your booking fee is automatically refunded in full. No support ticket needed. See refund policy for details.
Wallet model — why we use it
Selectido uses a wallet you top up via Stripe before each booking. This keeps the live shopping flow fast — when your specialist builds the cart at the register and you approve it, the wallet sweeps the total in one action. No card prompts during the call, no failed-payment delays, no awkward pauses while waiting for a 3D Secure SMS to arrive.