How to cancel your Shipito membership.

1Before you cancel — the checklist

Closing a Shipito account without doing these things first is how members end up with abandoned packages, surprise Premium charges, or a closure that fails halfway through.

2Step-by-step cancellation walkthrough

Shipito occasionally renames menu items between dashboard versions, so the exact labels may shift slightly — but the flow is the same. Here is what most members will see.

3What happens to stored packages after cancellation

Stored packages are the most failure-prone part of a Shipito closure. Here is the realistic sequence.

• Closure is blocked while packages exist. Shipito's system requires the suite to be empty (or in the final stages of an outbound shipment) before it lets you complete closure. If you tried to close and got an error, this is usually the cause.
• 180-day free storage applies to active accounts. While your account is open and in good standing, the free storage window runs. Once you close (or the account lapses), the storage policy changes — at that point, packages need to be shipped, returned, or treated as abandoned.
• "Abandoned package" policy. Packages left at the hub past the closure date may be auctioned or disposed of per Shipito's terms of service. There is no automatic return-to-sender on closure. Plan the timing so you do not lose items.
• Hub matters. If you have packages at both Hawthorne and Reno, you have two outbound shipments to plan (or a paid hub-to-hub transfer to consolidate first). Check both locations in your dashboard before assuming the suite is empty.
• Final consolidated shipment. The cheapest way out is usually a single final consolidation of everything you want, shipped via the most economical carrier for your destination. Pay the consolidation fee once rather than the per-shipment fee multiple times.

4Refund policy — what you can and can't get back

Shipito's refund stance is straightforward but not always what new members expect.

• Premium / Premium VIP membership: Refunds for the unused portion of a billing cycle are generally not prorated. Once you cancel, your premium benefits stay active until the end of the period you have already paid for, and then they lapse. There is no automatic mid-cycle refund.
• Service fees on completed shipments: Non-refundable. Once a shipment processes, the per-shipment fee and the 5% handling fee are charged and kept.
• Disputed charges: Genuinely disputed fees (duplicate charges, incorrect handling-fee calculations, services billed but not rendered) should be escalated to billing@shipito.com with the shipment ID and a clear summary. Some disputes are honored as a one-time courtesy, especially for first-time members.
• Card-issuer chargeback: Reserved as a last resort. If you believe a charge was unauthorized or for a service that was never delivered, your card issuer can dispute the charge. Be aware: Shipito may freeze your account while a chargeback is open, which is fine if you have already closed the account but problematic otherwise.
• Account history and data: Account history (shipments, intake photos, tracking) may remain on file for some time after closure. If you want it permanently deleted (GDPR / CCPA / LGPD data-deletion request), email support@shipito.com with an explicit deletion request. Shipito is obligated to honor verified deletion requests in many jurisdictions.

5Where to go next

If you are leaving Shipito because you are done shopping in the US altogether, that is the end of the story. But most members who close a forwarder still need a US shipping address — they just want a different provider, often one with cleaner pricing.

A few directions worth considering:

• Selectido — small Minneapolis-based hub, no monthly subscription, no 5% handling fee on declared value. Flat $14.99 per outbound package plus actual carrier shipping (no markup). Hand-checks and contents photos are included on every package at intake — not paid add-ons. Free with a $75+ live shopping session in the same calendar month (one free package per month). 30 days free storage.
• Compare side-by-side: Selectido vs. Shipito — detailed breakdown of fees, services, and the situations where each forwarder is the better fit.
• Stay on Shipito free tier. If you cancelled Premium but the suite is otherwise fine, you can simply downgrade rather than closing. Free-tier service still works — you just pay the standard per-shipment fees when you ship.

For shipping to specific destinations (where Shipito has historically had strong volume and Selectido now competes), see our country guides:

• Shipping to Brazil — Receita Federal customs notes, the simplified-tax program, and the courier vs. Correios tradeoff.
• Shipping to Mexico — IMMEX rules, courier vs. postal, and the SAT declaration realities.
• Shipping to Argentina — the $400 personal-imports allowance, AFIP customs, and Correo Argentino vs. courier.

Switching to Selectido? If you have one last package still sitting at your old Shipito suite and you are setting up a new Selectido suite, email us at SelectidoShopping@gmail.com — we will waive the forwarding service fee on your first outbound shipment so the transition does not cost you anything extra.

Frequently asked questions

Yes. The account-closure flow is self-serve from inside your Shipito dashboard. You do not need to phone in. If the Close Account option is missing or greyed out, email support@shipito.com requesting closure in writing and keep that email as proof of intent. The most common reason the option is blocked is that you still have stored packages or pending shipments — resolve those first.

Shipito Premium and Premium VIP memberships are generally not prorated for the unused portion of a billing cycle. Once you cancel, your premium benefits stay active until the end of the period you have already paid for, and then they lapse. Service fees on completed shipments are also non-refundable. Disputes go through billing@shipito.com.

Account closure does not automatically forward or return your stored packages — and Shipito's system typically blocks closure while packages are sitting at your suite. Ship them out (final consolidated shipment is usually cheapest), arrange return-to-sender, or accept that packages left past the closure date may be treated as abandoned per Shipito's terms and eventually auctioned or disposed of.

The 180-day free storage window applies while your account is active. Once you close the account (or it lapses), the storage clock changes — at that point packages need to ship out, be returned, or be considered abandoned. If you want to use the full storage window for an in-flight purchase, time your cancellation accordingly: ship everything out first, then close.

These are two separate actions. Cancelling Premium or Premium VIP stops the recurring monthly charge but keeps your free-tier suite active — you can still receive packages and forward them at the regular per-shipment service fees. Closing the account fully terminates the suite and any future use. If you just want to stop the subscription cost, cancel Premium and leave the free-tier account open.

If a Premium charge appears after you cancelled, first reply to the cancellation confirmation email (this is your proof of intent) and request reversal. If Shipito does not respond within a reasonable window, escalate to billing@shipito.com with the subject "Premium charge reversal — suite #XXXX". As a last resort, contact your card issuer to dispute the charge — your cancellation confirmation email is the evidence you need.