Quick answers to the questions we hear most. Can't find yours? Reply to any Selectido email or write us at SelectidoShopping@gmail.com — we read every message.
Selectido is a live video personal shopping service. You book a one-hour video call with a US-based shopper. They walk into any American store — Target, Sephora, Costco, Apple, Whole Foods, Walmart, outlet malls, anywhere — and you shop together in real time.
You see what they see, you point at items, you approve every purchase. They check out, ship from our consolidation hub, and your items arrive at your door anywhere in the world.
People outside the US who want US products that don't ship internationally — or that ship for absurd fees. Our customers are in Mexico, Brazil, the Philippines, the UAE, Saudi Arabia, India, Korea, Japan, Nigeria, South Africa, Argentina, Singapore and beyond. Common reasons:
Forwarding services give you a US mailing address. You order online yourself; they receive and reship. Two limitations:
Selectido fixes both. A real person walks the aisles for you, on camera, and only buys what you approve.
You can use Selectido entirely from selectido.com in your phone's browser. We also have a free iOS app (Android coming) for a smoother live-call experience and push notifications. Search "Selectido" in the App Store after we launch.
Open selectido.com or the app, sign in (or sign up — takes 30 seconds), and tap Book a session. Pick a date and time, the store you want, and add a note about what you're looking for. We match you with a US shopper within 30 minutes.
At your scheduled time, your shopper opens the Selectido app at the store. You join the video call from your phone. The full hour, you see live what they see — store shelves, product labels, pricing, color, condition.
You point at items, ask questions, change your mind. They add what you approve to a live cart on screen. When you're done, you hit Confirm cart, they pay at checkout (the cart is pre-funded from your wallet), and the items go to our consolidation hub for shipping.
If we can't match you with a specialist within 30 minutes of your start time, your booking is automatically refunded — no email, no support ticket needed. The full amount returns to your card in 3-7 business days.
If a shopper accepts but no-shows, contact us right away (reply to your booking confirmation email) and we'll either re-match you within the hour or refund you.
Your shopper will check, then ask you on camera what to do — wait for restock, swap to a similar item, or skip. Nothing is purchased without your approval. If half your list isn't available and you'd rather cancel, we refund the unbought items and only charge for what you got.
Yes. Cancellations more than 2 hours before the session are fully refunded. Cancellations within 2 hours are refunded minus a $10 specialist hold fee (because they may have already started driving). Once the session has begun, it's not cancellable — you'd need to end it early and we refund the unused portion of the items.
Standard sessions are one hour. If you need more time, ask your shopper before the hour ends — they can extend in 30-minute blocks at the same hourly rate (added to your total automatically). We don't allow surprise overruns; you always approve extensions.
Anywhere we can find a carrier. Currently strongest in: Mexico, Brazil, Argentina, Colombia, the UAE, Saudi Arabia, India, Singapore, the Philippines, South Korea, Japan, Nigeria, South Africa. We'll quote any other country at booking time.
Depends on destination + carrier:
You always get a tracking number when we ship.
Customs and import taxes are set by your country, not us. Most countries have a duty-free threshold (the value below which no customs is owed) — for example Brazil's was raised in 2024 and most personal-use orders under USD $50 are duty-free.
If your country charges customs on your order, the carrier (USPS, UPS, FedEx, DHL) collects it from you on delivery. We can't collect it on your behalf.
For specific guidance, see our destination pages: selectido.com/destinations.
All shipments are tracked, and most carriers (FedEx, DHL, UPS) come with insurance up to a declared value. If your tracking goes silent for more than 5 business days past the estimated delivery, reply to your shipping email and we'll open a trace with the carrier. If the package is confirmed lost, we refund or reship — your call.
Damaged items: photograph the package and contents on receipt and email us within 48 hours. Carrier insurance covers most damage claims.
Yes — if your bookings are within 7 days of each other and going to the same address, we'll consolidate into one shipment to save you on postage. This is automatic. You'll see the consolidated tracking number when the box leaves the hub.
Any major credit or debit card — Visa, Mastercard, American Express, Discover. Apple Pay and Google Pay through your phone. Payment is processed by Stripe (PCI-compliant; we never store your card number).
You top up a Selectido wallet before booking. The wallet covers the session fee and the items your shopper buys. Unused balance stays in your wallet for next time.
The session itself is $25 per hour. Items you purchase are charged at the store's actual retail price (no markup). Shipping is charged at carrier cost (no markup either). You'll see all three line items broken out in your receipt.
No subscription, no membership fees, no hidden charges.
Refunds go back to the original payment method (card or wallet). Stripe processes them within 1 business day; your bank takes another 3-5 to post the credit visibly to your account. So count on 3-7 business days total.
Common refund reasons (all handled automatically by us, you don't need to ask):
Yes. After your session you'll see a tip prompt — 15%, 20%, 25%, or custom. 100% of the tip goes to your shopper, no platform cut. You can also leave a written review.
Yes. We use Stripe for all card processing. Stripe is PCI-DSS Level 1 certified — the highest level — and your card number never touches Selectido servers. We see only the last 4 digits and the card brand.
Apply at selectido.com/apply. The application asks for basic info (name, address, phone, languages, availability) and takes about 5 minutes. We review every application within 24 hours.
If approved, you'll get an email with a link straight to the shopper dashboard, and bookings will start appearing as soon as you're activated.
Sessions pay $25/hour base, plus 100% of customer tips, plus bonuses for hard-to-find items, late-night sessions, and multi-store sessions. A typical 2-3 booking weekend earns $80-150 plus tips.
You set your own minimum hourly rate — accept bookings that meet your number, skip the rest.
Weekly. Every Monday we run a payout for sessions completed in the prior week. Money lands in your linked bank account 1-2 business days later via Stripe Connect (the same system Uber, DoorDash, and Lyft use to pay drivers). No minimum payout — even one $25 session gets paid out.
No. The customer's wallet pre-funds the cart before you check out — the money is sitting in your Selectido cart already. You swipe your own debit card or use Selectido's reimbursable card at checkout, and you're reimbursed in the next payout.
You'll never be out of pocket for more than ~7 days.
Not necessarily. Most shoppers drive, but some use rideshare or transit for stores within walking distance. The booking offer tells you the store and address up front so you can decide before accepting.
Whenever you're available. Open the app, mark yourself online, and incoming booking offers show up. Mark yourself offline anytime. There's no minimum hours, no schedule commitment, no penalty for declining individual bookings.
During our early-stage onboarding (2026), background checks are case-by-case at admin discretion. Many of our first shoppers are personal referrals or community members vouched for by an existing shopper. As we scale, we'll require background checks via Checkr for all new applicants.
In the app or selectido.com → Profile → Security → Change password. You'll need your current password to confirm. If you've forgotten it, use Forgot password on the sign-in screen — we email a reset link.
Profile → Delete account. Type DELETE to confirm. Any wallet balance is automatically refunded to your original payment method, all your data is removed within 30 days, and your account is gone — this can't be undone.
Sessions can be recorded for safety, fraud prevention, and dispute resolution. Recordings (when made) are stored encrypted for 30 days, then deleted. They're never shared publicly or used for marketing. You'll see a small "REC" indicator in the call when recording is active.
If you'd rather not be recorded, ask your shopper at the start of the call. They can disable recording for that session.
The minimum needed to run the service: name, email, phone, your shipping address, your purchase history, and (optional) your country for currency / language defaults. We don't sell your data, ever. Full details in our privacy policy.
Reply to any Selectido email — your booking confirmation, shipping email, anything. That goes straight to support. Or write us directly at SelectidoShopping@gmail.com. We respond within 24 hours, usually much faster.
For urgent issues during a live session (shopper safety, video failure, abusive behavior), end the call and email us immediately — we'll prioritize the response.