How Selectido Works

Q: How long is a Selectido session?

Sessions are one hour by default. You can book 90-minute or two-hour slots.

Q: Can the specialist try clothes on for me?

Specialists can hold items up on camera and read tag specs. Fitting-room try-ons vary by specialist.

Q: How is Selectido different from a mail-forwarder like MyUS or Aramex Shop & Ship?

Mail forwarders give you a US address but you order items yourself. Selectido shops for you on a live video call.

Q: Can I use Selectido as a Costco non-member or for stores I don't have access to?

Yes. Specialists hold the necessary memberships and you shop as their guest.

The five-step Selectido flow

Selectido turns shopping at any US store into a one-hour live video call. You pick the store, you point at the items, your specialist does the walking. Here is the full process from start to finish.

Pick a date and time. Open Selectido, choose same-day or schedule up to two weeks ahead. Tell us which US store you want to shop at — Target, Costco, Sephora, Best Buy, Walmart, Apple, an outlet mall, a boutique. Anywhere a person can drive to.
Get matched with a specialist. A US-based specialist accepts your booking — typically within 30 minutes for same-day requests. If we cannot match you in time, your booking is automatically refunded in full. No support ticket needed.
Join the live video call. At your scheduled time, tap to join the call from your phone or laptop. Your specialist is already at the store. You see what they see in real time — aisles, racks, shelves, sizes, colors, prices.
Browse together. Approve every item. Point at things you like. Ask for size comparisons, ingredients, expiration dates. Your specialist builds a live cart with each item, qty, and price. You approve the cart before anything is paid for.
Pay, ship, receive. Your specialist pays at the register with a Selectido company card. Items go to the Selectido hub, get packaged, and ship worldwide via USPS, UPS, FedEx, or DHL with full tracking.

What you can shop for

Selectido works at any physical US retailer your specialist can reach. The most-requested categories include:

Beauty & skincare — Sephora, Ulta, drugstore brands, prestige fragrances
Electronics — Apple Store, Best Buy, B&H, region-locked accessories, US-only models
Clothing & shoes — outlet malls, designer brands, US sizing
Children & baby — toys, books in English, US-formula vitamins, baby gear, Similac and Enfamil formula
Specialty groceries — Trader Joe's snacks, Whole Foods supplements, regional candy, hot sauces
Vitamins & supplements — Costco Kirkland, Whole Foods, brands not available locally
Home goods — Costco bulk, US-spec appliances, kitchen gadgets
Gifts — anything you want delivered to a friend or family member abroad

How payment works

You fund a Selectido wallet up-front via Stripe (Visa, Mastercard, American Express, Apple Pay, Google Pay). When your specialist builds your cart at the register, the cart total is debited from your wallet only after you tap Approve.

If the receipt comes back slightly different from the approved cart — a tax adjustment, a tagged price that rang up differently — small differences (under $20 or 10%) are auto-reconciled. Larger differences need your re-approval before the wallet is touched.

The booking fee plus the items plus shipping are the only things you pay. No subscription. No mark-up on retail prices. See pricing in detail.

How shipping works

Items purchased on your call are taken to the Selectido hub on the East Coast, consolidated, packed, and shipped to your destination country. Carriers include USPS, UPS, FedEx, and DHL — you can request a specific carrier when you book. Tracking numbers are emailed automatically and visible inside your order. See shipping policy for typical transit times by region and customs guidance.

Languages

Selectido is available in English, Spanish (Español), French (Français), and Portuguese (Português). Specialists join the call in English by default, but the app's chat panel translates messages live in both directions, so language is never a blocker. Customers in Arabic-speaking, Korean (직구), Japanese (個人輸入), and Filipino (kababayan) markets use the live-translation chat seamlessly.

Frequently asked questions

How long is a Selectido session?

Sessions are one hour by default. If you need more time, you can book a 90-minute or two-hour slot when scheduling.

Can I book Selectido for a same-day shopping trip?

Yes. Same-day bookings are available subject to specialist availability. If we cannot match you within 30 minutes, you are automatically refunded.

What if an item is out of stock at the store?

Your specialist will tell you in real time and can suggest alternatives, walk to a sister store, or skip the item. You only pay for what is actually purchased.

Can the specialist try clothes on for me?

They can hold items up against themselves on camera, show you sizing on the rack, and read tag specs. Wearing items in the fitting room varies by specialist comfort level — ask before booking if this matters to you.

What if my package gets stopped at customs?

Customs duties are the customer's responsibility. Selectido marks the package contents and value accurately. See our shipping policy for country-specific guidance.

How is Selectido different from a mail-forwarder like MyUS or Aramex Shop & Ship?

Mail forwarders give you a US warehouse address — you still have to find and order items yourself, and you cannot inspect items before purchase. Selectido does the shopping for you on a live video call so you can see items in person before they're bought. See full comparison.

Can I use Selectido as a Costco non-member or for stores I don't have access to?

Yes. Specialists hold the necessary memberships (Costco, Sam's Club). You shop on the call as their guest. More on shopping Costco without membership.