How to Cancel Your MyUS Membership (Step-by-Step, 2026)
Walk through the exact steps to cancel your MyUS subscription, claim any remaining stored packages, and avoid the common gotchas that lead to surprise charges or lost mail. Last updated 2026.
Section 1: Before you cancel — the checklist
Cancelling MyUS without doing these four things first is how members end up forfeiting packages or paying for a renewal they did not want.
✓ Pre-cancellation checklist
- Are there packages still stored at your suite? Log in and check the Packages tab. Anything sitting there needs to be either shipped out, returned to sender, or arranged for disposal before your account closes. MyUS does not automatically forward orphan packages.
- Do you have pending forwards that haven't shipped yet? If a shipment is mid-process — created but not yet handed to the carrier — finish or cancel it first. Open shipments can block the cancellation flow.
- Where are you in the billing cycle? If your renewal hits in 3 days, wait until then to cancel so you do not get re-billed. If your renewal was yesterday, you have nearly a full month of paid access — use it. Cancelling on day 1 of a new cycle usually does not refund the charge.
- Have you backed up your shipment history? Tracking numbers, customs documents, and intake photos are useful for any in-flight delivery dispute. Download or screenshot anything you might need.
- Do you have a US address lined up for any in-transit US retailer orders? If you ordered something to your MyUS suite address last week, it is still coming. Decide whether to redirect with the retailer, accept the package, or set up a new forwarding address first.
Section 2: Step-by-step cancellation walkthrough
MyUS occasionally renames menu items between dashboard versions, so the exact labels may shift slightly — but the flow is the same. Here is what most members will see in 2026.
Log in to my.myus.com
Use the email and password tied to the membership you want to cancel. Two-factor codes go to the email or phone on file.
Screenshot description: MyUS login page with email and password fields, "Sign in" button in cyan, "Forgot password?" link below.Open your account menu
Click your name (or the avatar icon) in the top-right corner of the dashboard. A dropdown menu opens.
Screenshot description: Top navigation bar with user avatar at the right, dropdown menu showing options including My Suite, Account Settings, Membership, Logout.Click Membership settings
Choose Membership settings from the dropdown. (Sometimes labeled "Account" or "Subscription" depending on the dashboard version you are on.)
Screenshot description: Membership settings page showing current plan tier, monthly price, next renewal date, and a button labeled "Manage subscription."Click "Manage subscription"
This opens the renewal and cancellation panel. You will see your current plan, next billing date, and the option to change tier, pause, or cancel.
Screenshot description: Manage subscription modal with three buttons: "Change plan," "Pause membership," and "Cancel membership."Select "Cancel membership"
MyUS will likely offer you a retention discount, a month free, or a pause option first. These are optional. You can decline and proceed to cancel.
Screenshot description: Retention offer screen with a "Stay and get one month free" option above a smaller link reading "No thanks, cancel my membership."Choose a cancellation reason
Pick a reason from the dropdown. This is feedback only — it does not change whether the cancellation goes through. Common options: "too expensive," "no longer shopping US," "switching providers," "other."
Screenshot description: Cancellation reason form with a dropdown menu and an optional comment box, "Confirm cancellation" button at the bottom in cyan.Confirm and watch for the email
Click Confirm. A confirmation email should arrive within a few minutes. Keep it — that email is your proof of cancellation if a charge unexpectedly hits next month. If no email arrives within 24 hours, the cancellation may not have processed; follow up by emailing support@myus.com.
Section 3: What happens after you cancel
Cancelling does not nuke everything immediately. Here is the sequence.
- Your suite address stays active until the end of the billing period you have already paid for. You can still receive and forward packages during this window.
- Stored packages need a decision. Ship them out via a final consolidated shipment, return to sender, or arrange disposal. Anything still sitting at the suite after the closure date may incur abandonment fees per MyUS terms.
- Refund policy. MyUS generally does not pro-rate refunds on the unused portion of a billing cycle — once you cancel, you keep the access you paid for and then it lapses. Always check the current terms for your specific membership tier; policies do change.
- Account history. Your account record (shipment history, intake photos, tracking) may remain visible inside the account for some time after cancellation. If you want it permanently deleted, email
support@myus.comwith an explicit data-deletion request — many jurisdictions (EU GDPR, California CCPA, Brazil LGPD) require companies to honor verified deletion requests. - If the cancellation didn't go through, email
support@myus.comwith the subject line "Cancellation request — suite #XXXX" and reference any in-app confirmation you saw. Some members have reported a dedicatedcancellations@myus.comalias being used for this — both are worth trying.
Section 4: Where to go next
If you are cancelling because you are done shopping in the US altogether, that is the end of the story. But most members who cancel a forwarder still need a US shipping address — they just want a different provider.
A few directions worth considering:
- Selectido — small Minneapolis-based hub, no monthly subscription, $14.99 per outbound package (or free if you also book a $75+ live shopping session that month), hand-checks and photos included on every package. Built more like a personal service than a warehouse.
- Shipito — large operation, no monthly fee for the basic tier, but charges a percentage handling fee tied to declared value. Strong for tech and electronics shippers.
- Aramex Shop & Ship — annual membership model rather than monthly. Particularly common in MENA, South Asia, and Africa thanks to Aramex's regional last-mile coverage.
For a side-by-side breakdown of all the major options, see our MyUS vs. Shipito vs. Stackry vs. Selectido (2026) comparison.
Switching to Selectido? If you have one last package still sitting at your old MyUS suite and you are setting up a new Selectido suite, email us at SelectidoShopping@gmail.com — we will waive the forwarding service fee on your first outbound shipment so the transition does not cost you anything extra.
Frequently asked questions
Yes. The cancellation flow is fully self-serve from inside your MyUS account dashboard at my.myus.com. You do not need to phone in or wait for a chat agent. If the self-serve option is missing or greyed out, email support@myus.com requesting cancellation in writing and keep that email as proof of intent.
MyUS generally does not offer pro-rata refunds for the unused portion of a monthly or annual cycle. Once you cancel, your suite stays active until the end of the period you have already paid for, and then it lapses. Always check the current terms of service for your specific membership tier — refund policy details can change.
Cancellation does not automatically forward or return your stored packages. You need to either ship them out before your suite closes, or arrange a return-to-sender. Packages left in your suite past the closure date may incur abandonment fees or be disposed of per MyUS policy — handle stored items before you submit the cancellation.
Cancellation ends the paid subscription. The account itself may remain on file with your order history visible for some time afterwards. If you want the account fully deleted (a GDPR or CCPA data-deletion request), email support@myus.com requesting account deletion. They are obligated to honor verified deletion requests in many jurisdictions.
The day before your renewal date — that way you use the full month you have already paid for, and you do not get charged for another cycle. Set a calendar reminder a few days before renewal so you do not miss it. Cancelling on day 1 of a new cycle usually does not refund the just-charged amount.
This sometimes happens during a pending charge cycle or while a shipment is in transit. Wait 24 hours and try again. If still blocked, email support@myus.com with the subject line "Cancellation request — suite #XXXX" and request manual cancellation. Save the email as proof of cancellation intent for your card issuer if needed.
If the cancellation processes correctly, no further charges should appear after the current cycle ends. Check your card statement the month after cancellation to confirm. If a charge appears anyway, reply to your cancellation confirmation email and request reversal — and contact your card issuer to dispute if MyUS does not respond within a reasonable window.
No monthly fee, ever. $14.99 per outbound package — free if you also book a $75+ live shopping session that month. We hand-check and photograph every package at intake.
Try Selectido — first package free →