The stack
Each of these is survivable alone. Together they read as one thing: not a US customer.
Clear one and the other three still disagree with each other. That's the whole reason this feels unfixable: you're being told "declined" or "cancelled" by a system that never says which layer objected.
The confirmation email meant nothing
It's generated automatically the moment your order joins the queue. The review happens afterwards — sometimes hours, sometimes days. Nothing changed in between except that something looked properly. If you've been re-ordering because the confirmation seemed like progress, that's why.
Won't clear it
- A VPN. Fixes layer 3 and leaves 1, 2 and 4 exactly as they were.
- A virtual US card. Prepaid ranges are identifiable, and it still needs a real US billing address.
- Ordering again. Same inputs, same review, same email.
- Doing all three. This is where the old version of this page put a success percentage. We made it up.
Clears it
- The order genuinely being a US order. All four layers agree because none of them is foreign.
- Then it's a shipping problem, which is solved — $14.99 a box plus the carrier's actual rate.
- Or an in-store purchase, if the retailer won't ship to a forwarder at all.
Why there's no success rate on this page
Every forwarder quotes one. None of them can measure it, because none of them see what the retailer's review system decided or why.
We're also not going to tell you we're the legal buyer who resells to you. How a purchasing arrangement is characterised has real tax and customs consequences, it varies by your country, and a marketing page is the wrong place to assert it.
What replaces all of that is the mechanism above. It's checkable, it doesn't need a decimal point, and it's the actual reason this works.
Which one do you actually need?
Forwarding — $14.99 a box plus the carrier's rate — if you can reach the site and your card is accepted. Most people who land here from a cancellation can't, but check before you spend more.
Live video shopping — $75 an hour, 15% off two hours or more — when the checkout refuses you, the site won't load, or the retailer won't ship to a forwarding address at all.
We'd rather tell you the cheaper option applies than sell you the expensive one.
Two things that are on you
- Customs duty. Assessed by your country, against you, and not refundable by us because we never receive it. Check the shipping matrix for your rate and threshold before you buy.
- Returns. The retailer's window starts when the item is bought, not when it lands with you, and transit eats most of it. Anything you approved on a live call isn't refundable. The refund policy is short — read it first.
Send us the cancellation
Paste what the retailer sent you, with the store and your country. We'll tell you which layers you're hitting and the cheapest route through — whether or not you use us.
Questions
Because more than one check is failing. A foreign billing address fails address verification. A foreign card announces its issuing country. A foreign session location adds weight to a review. A shipping address the retailer associates with parcel forwarding adds more. Any one of these is survivable. Together they produce a cancellation, and because the retailer never tells you which fired, you fix one, re-order, and get the same email.
The confirmation is automatic and is not a decision. It is generated the moment the order is accepted into the queue. The review happens afterwards, sometimes hours later, sometimes days. Nothing changed in between except that a system looked properly.
We do not publish one, because we cannot measure it honestly and neither can anyone else quoting a figure at you. What we can tell you is the mechanism: when a US person buys with a US card at a US address, none of the checks above have anything to catch.
Forwarding, if you can reach the site and your card is accepted. It costs $14.99 a box plus the carrier's actual rate, and it is far cheaper. Live shopping, at $75 an hour with 15% off two or more hours, is for when the checkout refuses you, the site will not load, or the retailer will not ship to a forwarding address at all. Do not pay for a shopper you do not need.
No. We ship to one registered commercial facility, and you get your own suite number at it. We do not rotate addresses or keep a database of retailer flags. If a retailer will not ship there, we tell you before you pay, and an in-store purchase is usually the way through.
You are. Duties and import taxes are assessed by your country against you as the recipient, and we cannot refund them because we never receive them. We declare the honest value on every parcel. Our shipping matrix shows the duty rate and de-minimis threshold for your country, and it is worth reading before you order rather than after.
You ship it back to us in the US, at your cost, inside the retailer's return window, which starts when the item is bought rather than when it reaches you. International transit uses up much of that window. Items approved on a live video call are not refundable. The full terms are on our refund page.
Selectido is an independent shopping and package-forwarding service. We are not affiliated with, endorsed by, authorised by, or a partner of any retailer named on this page. Retailer names are used only to describe the checkout problems our customers report to us. Nothing on this page is legal, tax or financial advice. We purchase openly at retail with our own US payment methods, ship to a single registered facility, declare honest values on every customs form, and comply with retailer terms of service. We do not rotate addresses or maintain retailer flag databases. Customs duties and import taxes are the customer's responsibility, as set out in our shipping policy.