Quick answers The six questions we hear every single day.
What's the price?
$75/hr for live shopping (15% off 2+ hours). $14.99 per package for forwarding. 60 days free storage. No subscription.
See pricing →
How do I get a US address?
Sign up for free in 60 seconds. You get a real Minneapolis suite ID instantly — use it at Target, Sephora, Costco US, anywhere.
Claim your suite →
How does live shopping work?
Book a time → your US shopper opens the call from a store → you see the shelves on video → point at items, they pay, we ship to your door.
See the 5 steps →
Can I cancel anytime?
There's nothing to cancel — no subscription, no membership, no contract. Holding your free US address costs $0 indefinitely. Bookings are refundable up to 2 hours before.
How it works →
Which countries do you ship to?
60+ countries via USPS, UPS, FedEx, and DHL. Strongest in MX, BR, UAE, KSA, IN, SG, PH, KR, JP, NG, ZA, and all of Canada.
See all destinations →
How do I track my package?
Every shipment gets a tracking number in your Orders tab and by email the moment we hand it off to the carrier. Tap it for live updates.
Open Orders →
Browse by topic Six categories, every page on Selectido.com.
①
Getting started
Brand new to Selectido? Start here — what it is, what it costs, and how the live shopping plus forwarding combo actually works.
How it worksPricingForwarding
📦
Forwarding
Your free US suite ID, 60-day storage, package consolidation, the $14.99 outbound fee, and how to use the address at any US retailer.
StorageFree US addressSuite ID
✈️
Shipping & customs
Carrier picks, duty thresholds, country-specific customs rules, and what to expect when your package lands at your door.
CarriersCustomsCountry guides
🔁
Coming from a competitor?
Cancellation guides and customer-service escalation paths for MyUS, Shipito, and Aramex Shop & Ship — plus how to switch your suite.
MyUSShipitoAramex
💳
Payment & wallet
How the Selectido wallet pre-funds your shopping cart, accepted payment methods, Stripe processing, and refund timing.
WalletStripeRefund policy
↩️
Cancellations & refunds
Booking cancellations, the 2-hour rule, no-show refunds, damaged or lost package claims, and how returns to US stores work.
BookingsReturnsLost packages
Coming from another forwarder? Better address. Same suite ID portability. No subscription.
If MyUS, Shipito, or Aramex Shop & Ship stopped working for you — slow support, mystery fees, monthly subscriptions you forgot you were paying — the seven guides below walk you through cancelling cleanly and switching to a Selectido suite with no setup fee.
MyUS
Cancel your MyUS membership
Exact menu path, stored-package rules, and refund policy in 5 steps. Plus the $14.99 flat-fee alternative.
Read guide →
Shipito
Cancel your Shipito membership
Cancel Shipito Premium ($10–$30/mo) without losing stored packages — exact menu path and refund policy.
Read guide →
Aramex
Cancel Aramex Shop & Ship
Cancel in 5 steps: exact menu path, stored package rules, refund policy by country, plus a $14.99 flat alternative.
Read guide →
MyUS · Support
MyUS customer service
Support email, live chat hours, phone, and escalation paths when tickets stall. Plus a $14.99 flat alternative.
Read guide →
Shipito · Support
Shipito customer service
Stuck waiting 48 hours for Shipito free-tier support? See the email, $5 photo fee, and how to escalate.
Read guide →
Aramex · Support
Aramex Shop & Ship customer service
Real contact channels in UAE, KSA, Lebanon, Egypt, Jordan, Bahrain — plus escalation paths when support goes quiet.
Read guide →
Shipito · Routing
Shipito's Oregon warehouse
Save 6–8% sales tax — but watch the Hawthorne/Reno/Oregon multi-hub routing trap. See the fix that works every time.
Read guide →
Still need help?
Talk to a human — usually under 4 hours.
Frequently asked questions The eight highest-volume support questions, answered.
Is there a subscription fee?
No. Selectido has no monthly subscription, no setup fee, and no membership tier. You only pay when you actually use the service: $14.99 per outbound forwarded shipment (plus the carrier cost), or $75/hr for live video shopping with 15% off bookings of 2+ hours. Holding a free US address and consolidating packages for 60 days costs $0.
Do you mark up retail prices?
No. You pay the store's actual retail price. We show the receipt for every item and pass through the exact carrier cost for shipping. The only Selectido fees are the $14.99 forwarding fee per outbound shipment and the $75/hr live shopping rate. No item markup, no shipping markup, no hidden surcharges.
What about sales tax and customs?
Sales tax at the US store is set by the state where we purchase — Minnesota is our default hub. Customs and import taxes on delivery to your country are set by your government, not Selectido. The carrier (UPS, DHL, FedEx, USPS) collects whatever applies on your doorstep. Most countries have a duty-free threshold for low-value orders; see selectido.com/destinations for the threshold in your country.
Can I get a refund if I don't like an item?
If the retailer accepts returns, we can ship it back to the store for a refund to your original card. You pay the return-shipping cost and the $14.99 forwarding fee. Final-sale items, grocery, and opened cosmetics typically can't be returned. For damaged or lost packages, see the dedicated FAQ below — most carrier insurance covers replacement or refund.
How does the bundle perk work?
If you receive multiple US orders inside any 60-day window, we consolidate them into one outbound shipment for free. You only pay one $14.99 forwarding fee and one carrier cost for the combined box. Most international customers save 40–60% versus shipping each box individually. Consolidation is automatic — no need to ask.
When do you charge me?
Forwarding: when the outbound shipment leaves our Minneapolis hub. You see a single charge for $14.99 plus the chosen carrier's cost. Live shopping: the session fee is held on your card at booking and finalized at the end of the call; the items purchased are charged as a separate line when your shopper checks out. Card never stored on our servers — Stripe handles everything.
Can I tip my shopper?
Yes. After your live shopping session you'll see a tip prompt: 15%, 20%, 25%, or custom amount. 100% of the tip goes directly to your shopper — Selectido takes zero platform cut on tips. You can also leave a written review that other customers will see when booking.
What if my package is damaged or lost?
All shipments include tracking, and UPS, DHL, and FedEx come with carrier insurance up to the declared value. If your tracking goes silent for more than 5 business days past the estimated delivery, reply to your shipping email and we'll open a trace. Confirmed-lost packages are refunded or reshipped — your call. For damaged items: photograph the package and contents within 48 hours of delivery and email us; carrier insurance covers most claims.
Ready to ship?
Claim your free US suite address in 60 seconds — no card needed — or browse stores that ship to it.