If you can't get to the store on most days, we'll go for you.
This page isn't built like the rest of our site. It's a quiet one. Take your time with it.
A real person drives to a US store, joins you on a video call, and shops together. You sit. You point. They reach.
If video is too much, it's audio. If audio is too much, it's chat. Whatever works for your body today.
When they're done, they drive to your door. Inside the doorway, on the counter, on the porch — wherever you told us.
Who tends to use this
People for whom the store costs too much — too much energy, too much standing, too much noise, too many fluorescent lights, too far. Wheelchair users. People with MS, ALS, fibromyalgia, POTS, EDS, severe arthritis, chronic fatigue, post-stroke recovery. People with low vision. Deaf and hard-of-hearing customers. Immunocompromised people who can't risk the crowd. Neurodivergent people for whom a big-box store under fluorescent lights is sensory hell.
You don't have to fit a category. If your body and the store don't get along, this is for you.
What a session actually looks like
You tap a link we text or email you. No app to install. It opens with whatever assistive tech you already use — screen reader, switch control, voice control, eye-tracking, captions.
Your shopper says hi. They're already in the store. They walk to the first aisle on your list and say something like, "I'm in front of the cereal — on my left there's Cheerios in three sizes, on my right Quaker oats and store-brand." You pick. They put it in the cart. They confirm. They move to the next thing.
If you need to pause, you pause. If you need to lie down with the call still going, you lie down. We don't rush. We don't hand-wring. We just wait for you.
At the register, you watch them pay. At your door, they leave the bags where you told them to leave the bags. Then they're gone.
Tell us what you need at booking
Anything you note here, we'll handle quietly. No need to explain.
My brother loves Costco but he can't drive. Now he 'goes to Costco' every other Saturday on a video call. He picks the snacks, the rotisserie chicken, the new electronics. It's something he looks forward to — instead of a chore I've been doing for him.— A sister in St. Paul, customer since 2024
What we don't do well yet
We want to be honest about this. We're a small Twin Cities team, not a national service. We don't take Medicaid waivers directly — though several customers reimburse us through HSA/FSA or self-direct waiver budgets, and we'll write you any receipt you need.
We don't have a sign-language interpreter on staff — but several of our shoppers know basic ASL, and the chat panel works perfectly for full sessions.
We don't always match the same shopper to you every week. We try, especially if you ask. But our team is small and growing. The way we make this less of a downside is by saving your preferences on file so whichever shopper picks up your booking already knows your brand of bread and that you don't eat cilantro.
What it costs
If you've read this far, thank you. We try to build this thing the way we'd want it built if it were for someone we love.
A few common questions
Is this really accessible for blind or low-vision customers?
Yes. The session works the same as audio-only — you don't need to see anything. Your shopper describes the shelf, reads ingredient labels and prices when you ask, and confirms each item before bagging. Many low-vision customers prefer this to typing into Instacart's app because it's just a conversation. The website itself uses semantic HTML, no autoplay, and works with screen readers.
How does this work if I'm Deaf or hard-of-hearing?
The whole session can be done in the in-call chat — your shopper types descriptions and prices, you type back. Or they hold the phone close to product labels so you can read them yourself. Some shoppers know basic ASL — let us know your preference at booking.
My energy is unpredictable. Can I cancel last-minute?
Yes. Cancel before a shopper accepts — free, no questions. Once a shopper has accepted and is on their way, we charge a small $29.99 fee to compensate them for the time they blocked off. Many of our chronic-illness customers book recurring weekly slots and just reschedule on bad-energy days. No penalty.
Will the shopper bring bags inside?
Yes — just tell us where. Inside the doorway, on the kitchen counter, on a chair you've left out, on the porch — whatever's easiest. We won't go further than where you told us. We'll never ask you to come to the door if you've already said where to set the items.
Can I use a PCA waiver, HSA, or FSA for this?
We're not a Medicaid waiver provider directly. But several customers reimburse Selectido through HSA, FSA, or self-direct waiver budgets under "community participation supports" or "errand assistance." Talk to your case manager. We give itemized receipts.
Does this work with my switch control or eye tracker?
Yes. The session opens via a single browser link — no app, no install. That works with iOS Switch Control, Android Switch Access, eye-tracking, voice control (Voice Control on iOS, Voice Access on Android), and screen readers (VoiceOver, TalkBack, NVDA, JAWS). The link is the only thing you need to be able to activate.
Can the shopper pick up pharmacy supplies or DME?
Yes. Pharmacy items — catheters, ostomy supplies, wound care, incontinence products, mobility aids at CVS/Walgreens/Walmart — are part of regular shopping. For DME from a specialty supplier we can do walk-in pickup. Just give us the address at booking.