The grocery store wasn't designed for you. We are.
Wheelchair, low vision, MS, ALS, fibromyalgia, severe arthritis, chronic fatigue, post-stroke recovery. A real Twin Cities shopper goes for you, on a live video call (or audio-only — your choice), and we deliver. Free local delivery in Minneapolis & St. Paul.
Who this is for
Anyone for whom the grocery store is too inaccessible, too far, too exhausting, too crowded, too overwhelming, or just too much on most days.
♿ Wheelchair users
Stocked-too-high shelves, narrow aisles, awkward checkout lines. Skip all of it. Direct from your home, your shopper does the reaching.
🧠 MS, ALS, Parkinson's
Energy and stamina vary day to day. Book ahead, reschedule freely, and offload the part of the week that takes the most out of you.
👁️ Low vision and blind
Audio-only sessions work perfectly. Your shopper describes the shelf, reads labels, confirms each item out loud. No app navigation required.
👂 Deaf and hard of hearing
In-call chat for everything. Shopper types descriptions and prices; you type back. Or use captions. We match shoppers who can sign on request.
💢 Chronic pain and fibromyalgia
Standing in a checkout line is a flare trigger. So is walking concrete floors. Selectido is a 1-hour seated session that gives you the same week of groceries.
🌀 POTS, EDS, dysautonomia
Crowds, fluorescent lights, prolonged standing — all triggers. We replace the trip with a session you can do lying down if needed.
🦠 Immunocompromised
Skip the crowd entirely. Our shoppers mask if you ask. Items are bagged and delivered without you ever leaving the safe space of your home.
🧠 Neurodivergent / sensory-overwhelm
Big-box stores under fluorescent lights are sensory hell. A 1-on-1 video session in your own quiet space is the opposite of that.
How it works
Book a time + tell us your access needs
At booking, note any access requests — audio-only, captions, ASL shopper, bring bags inside, contact-free porch drop, masking. We match accordingly.
Tap one link
The link works with screen readers, switch controls, voice control, eye tracking, and assistive touch. No app to install. Browser-based.
Direct the shop at your pace
Sit, lie down, take breaks. Your shopper waits. They follow your pace — never push you to hurry. Approve every item before it's bagged.
Delivery exactly the way you want it
Inside the doorway, on the kitchen counter, on the porch, contactless — whatever you specified. Free in the Twin Cities service area.
Accessibility done thoughtfully — not just claimed
A lot of services say they're "accessible" because they meet legal minimums. Selectido tries to go further by designing around the actual realities of using a service when something about your body or environment makes the standard version not work. That looks like:
- Audio-only sessions for blind / low-vision customers — full functionality, no video required.
- Chat-only sessions for Deaf / hard-of-hearing customers, with shoppers who type quickly and clearly.
- Adjustable pace — the shopper follows your speed, takes breaks when you need them, never rushes.
- No required smartphone — the link opens on iPad, laptop, desktop, or basic Android tablet.
- Free easy reschedule for chronic-illness flare days — no penalty if you cancel before a shopper accepts.
- Inside-doorway delivery at no extra charge if you tell us at booking.
- Mask-on-request for immunocompromised customers.
- Founder-vetted shoppers who all complete an introductory call covering disability etiquette before being approved.
Designed for low energy days
If you have a chronic illness with variable energy, you know the math: a grocery trip might cost you 2 days of recovery for 1 week of food. Selectido is designed to take that math out of your week.
- Sessions are 1 hour, seated or lying down.
- Reschedule freely until a shopper accepts (free), or up to 1 hour before if you booked an immediate session.
- Recurring weekly slots mean you don't have to plan — it just happens.
- Preferences saved on file means whichever shopper picks up your booking has your dietary, mobility, and brand notes already loaded — sessions get faster each time.
- Inside-doorway delivery means even on a really bad day, you don't have to come to the door.
Selectido vs. delivery apps
Most delivery apps were built for someone who's healthy and busy. Selectido was built around the realities of being homebound. The big differences:
- Live video / audio means substitutions are conversations, not surprises. No more getting "out of stock — replaced with [the wrong thing]."
- Preferences saved on file means the things you can't have, the things you always need, and the things you don't need to be asked about are visible to every shopper who picks up your booking.
- One link, one tap means you don't fight a half-broken accessibility implementation in a delivery app. The link works with whatever assistive tech you use.
- Free local delivery means we don't punish you with a $7 fee + $4 service fee + suggested tip on top of items priced 20% above shelf.
- Pay only when you use it — no Instacart+ subscription. Most chronic-illness customers can't predict their good weeks vs. bad weeks ahead of time anyway.
For family members and care teams
If you're a parent, sibling, partner, PCA, or case manager researching this for a person you support: you can create the account, pre-load the wallet, schedule the sessions, and never need to be present. The disabled person joins the video themselves and runs the session their way. They get the autonomy; you get the logistics off your plate.
What it costs
- $75 per hour for the live session.
- 15% off if you book 2+ hours.
- Items at store price — no markup.
- Free local delivery for compact-car-sized orders within Minneapolis, St. Paul, and close-in suburbs.
- No subscription, no membership, no service fee, no required tip.
Frequently asked questions
Yes. The session works equally well as audio-only — you don't need to see the video for it to work. Your shopper describes the shelf out loud, reads ingredient labels and prices when asked, and confirms each item before bagging. Many low-vision customers prefer Selectido over typing into Instacart's app because it's pure conversation. The website itself uses semantic HTML, no autoplay, and works with screen readers.
The session can be done entirely via the in-call chat panel — your shopper types descriptions, prices, and substitution options, and you type back. Or they can hold the phone close to product labels so you can read them yourself. Some shoppers know basic ASL; let us know your preferences. Captioning is supported.
Yes. If you cancel before a shopper accepts your booking, it's 100% free. Once a shopper accepts and is on their way, we charge a small $29.99 fee to compensate them. Many chronic-illness customers book recurring weekly slots and just reschedule on bad-energy days — no penalty.
Yes — just tell us at booking. We'll bring bags right inside the doorway, onto the kitchen counter, or wherever's easiest. We won't enter further without your sign-off, and we'll never ask you to come to the door if you've already told us where to set the items.
Selectido is private-pay. We're not a Medicaid waiver provider. However, several customers reimburse Selectido through their HSA, FSA, or self-direct waiver budget under "community participation supports" or "errand assistance" — talk to your case manager. We provide itemized receipts for documentation.
Every shopper does an in-person introductory video call with our founder before approval, where we cover the basics: don't infantilize, don't lift items unless asked, follow the customer's pace, ask about preferred terminology, never assume what someone can or can't do. We match disability-experienced shoppers to customers who request them. Small Twin Cities team — we can be specific about pairing.
If you're within Minneapolis, St. Paul, or one of our close-in suburbs (Edina, Bloomington, Roseville, Richfield, St. Louis Park, Maple Grove, plus a few more), and your order fits in a compact car (typically 2-6 grocery bags), we deliver free as part of our community give-back. Larger hauls or addresses outside the ring are still served — usually $5-15 fuel charge, quoted before you book.
Yes. The session opens via a single browser link — no app, no install. That works with iOS Switch Control, Android Switch Access, eye-tracking, voice control, and screen readers (VoiceOver, TalkBack, NVDA, JAWS). The link itself is the only thing you need to be able to activate.
Yes — pharmacy supplies (catheters, ostomy, wound care, incontinence products, mobility aids carried at CVS/Walgreens/Walmart) are part of regular shopping. For DME orders from a specialty supplier, we can pick up if the supplier is open to walk-in. Just give us the supplier address at booking.
$75 per hour for the live session. Plus items at store price (no markup). Free local delivery in our Twin Cities service area. No subscription, no service fee, no required tip. Most weekly grocery + pharmacy runs fit in 1 hour.